Shipping and Returns
Orders from the USA and Europe
4-7 business days, if all items of the order are in stock.
USPS – Delivery to your home address
- $19.95 – order value: $0-49
- $9.95 – order value: $49-199
- Free – order value: $199+
UPS – Delivery to your home address
- $45 – order value: $0-99
- $35 – order value: $99+
Exchange & returns
At HVS Boardsport we offer easy returns of your order within 365 days.
If the product size does not fit and you want another size, HVS Boardsport will ship the alternative size to you free of charge.
Please notice: You have to pay yourself for the return shipping costs.
You can read more about delivery, shipping time and returns below.
Besides the price of the products, you only have to pay the shipping cost. The shipping cost is displayed during the checkout process and also in the order confirmation, that you will receive via email.
The expected delivery date will be shown clearly during the checkout process and the order confirmation. Notice that we do not ship your order before all the items are in stock. You will receive an e-mail notification if the shipment of your order has been delayed.
When your order is shipped, you will receive an email with a link to the Track-and-Trace information of your parcel.
Should you regret your purchase; any product can be returned within 365 days. The right of withdrawal is expiring after 365 days after receiving the order.
According to the consumer law, returning an order for any reason and without justification is possible for you as a customer within 14 days. As a standard, you have to pay yourself for the return shipping costs. From the point of the delivery, you are responsible for the condition of the goods.
But HVS Boardsport is furthermore giving you the opportunity to return your items after exceeding this timeframe. The requirement for using your right of withdrawal from the 15th until the 365th day after receiving your order: The returned products must be in the same condition and quantity as they were when you received them.
The goods can be returned employing the following methods:
- By returning your order
Always remember to attach your order number when returning ordered items. You can do this by adding the enclosed return note to your return parcel or by printing the return form from our website, filling it out and adding it to the parcel with your return items. Note that the product’s condition is your responsibility from the time of delivery, until it is returned to us. Therefore, make sure to securely wrap the items you wish to return.
Customs and Tax
When importing the goods to the USA, you may have to pay tax (VAT and customs duties). In some cases, you will also have to pay customs and possibly a handling fee.
Based on our experience, the following scenarios may arise if you order articles for personal use:
- Order value: below $800 – duty-free shopping
- Order value: $800-$1.800 – flat 4% duty rate
- Order value: over $1.800 – orders will be subject to the general import duty rates
Notice: The given information is supposed to be an orientation only.